COVID-19 sanitation and operating procedures

PaTS sanitation and operating procedures graphic
Tuesday, June 30, 2020

Updated: Tuesday, Sept. 16, 2020
Effective: July 1, 2020

For the safety of all riders, Parking and Transportation Services, as well as our vendors Academy, Zipcar and Gotcha Mobility, are taking extra precautions to minimize community transmission of COVID-19

Niner Transit

Academy-operated Niner Transit vehicles are sanitized daily with EPA-approved, hospital-grade disinfectant sprays and wipes. Academy staff wearing personal protective equipment:

  • Wipe high-touch surfaces with disinfectants
  • Mist buses with disinfectant spray 
  • Restock sanitizer wipes daily 

Seating on buses is limited to 50 percent capacity (19 passengers) to encourage social distancing.

Riders are expected to:

  • Wear a mask or face covering while riding 
  • Enter through the front door near the driver 
  • Exit through the rear door

If riders do not have a face covering, a complimentary disposable mask will be provided, if available. 

Watch a video about sanitization procedures.

Paratransit vehicles

Paratransit vehicles are disinfected with tuberculocidal spray twice daily: before each shift and at the end of the day.

Paratransit ridership will be limited to one rider (plus an assistant if needed).

At each shift change, drivers: 

  • Mist the vehicle with disinfectant spray
  • Wipe seating areas, seatbelts, door handles and the driver’s area with disinfectant wipes
  • Clean floor areas with disinfectant cleaner, if needed 

Riders are expected to wear a mask or face covering for the duration of their trip. If riders do not have a face covering, a complimentary disposable mask will be provided. 

Gotcha bikeshare and e-scooters

Gotcha employees will: 

  • Disinfect bikes and e-scooters throughout each day
  • Use hand sanitizer when retrieving or rebalancing bikes and e-scooters
  • Follow CDC guidelines pertaining to proper personal hygiene practices

Zipcar

Zipcar has implemented enhanced cleaning protocols for all vehicles. More information is available on Zipcar’s website.

Riders are strongly encouraged to bring disinfectant wipes and sanitize the vehicle surfaces before and after each reservation.

If you need help with your Zipcar reservation, or you have any questions, please contact 1-866-4ZIPCAR.

PaTS service desk

Front counter staff are available by appointment to help with questions related to parking permits and citations. Customers are expected to take safety precautions while visiting the PaTS office. Customers must make an appointment online.

Updates to COVID-19 cleaning procedures

Enhanced cleaning procedures will be in place until the Centers for Disease Control (CDC) indicates that preventive measures are no longer required. More information about cleaning and disinfecting public spaces is available on the CDC’s COVID-19 webpage.